Refund Policy

This Refund Policy describes how we manage refunds.


Returns
We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info.


Refunds (if applicable)
If your SQR Card is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged SQR Card with photo proof within 48 hours of delivery.
If you are having trouble with compatible phones and you would like to request a refund or replacement, please contact our team at support@sqrneo.com. Typically, all issues can be resolved with some helpful tips from the team!

Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.

 

Warranty
If your SQR Card stopped working within the first 3 years of your order being marked as delivered, you are eligible for a free placement.

 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sqrneo.com


Sale items
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded. 

Exchanges
We do not accept exchanges. 

Shipping 
We do not accept returns, so no shipping info is required. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@sqrneo.com.